Customer & Organization Importer for Jira Service Management

Terms

Last updated: 10 October 2026

Customer & Organization Importer for Jira Service Management is licensed under the standard end-user agreement that Atlassian provides for Marketplace apps, as shown on the app's Atlassian Marketplace listing. The provider-specific terms below add a few points about this app.

Provider-specific terms

1. Provider. The app is provided by PPFTEC S.R.L., Romania, registered office Str. Patriarh Iustinian Marina nr. 17-19B, bl. DC12, mansardă, ap. 25, Râmnicu Vâlcea, jud. Vâlcea, 240469, Romania, fiscal code (CUI) 55537142 ("Provider").
2. What the app does. The app creates Jira Service Management customers and organizations from a CSV file chosen by a Jira administrator, adds customers to organizations, links organizations and customers to service projects, and exports them to CSV, through Atlassian's APIs, acting as the signed-in administrator.
3. Data. The app runs on Atlassian Forge, has no Provider-operated servers and stores no data of its own. It does not store or transmit customer content outside Atlassian. Details: Privacy policy.
4. Your responsibility for imported data. You decide which people to import and are responsible for having a lawful basis to add them to your Jira site and for the e-mails Jira may send them under your project settings. Check the review and use the dry run before importing.
5. Bulk changes. An import creates customers, organizations, memberships and project links that remain in Jira after the app is uninstalled. The app does not delete customers or organizations.
6. Support. Support is provided by e-mail at support@ppftec.com on business days, on a best-effort basis. See Support and documentation.

Contact

Questions about these terms: support@ppftec.com.